These shipping terms apply to rnvhardware.uk (RNV HARDWARE LTD). We are committed to providing our customers with safe, reliable, and efficient logistics and delivery services to ensure timely delivery of products.
- Shipping Scope
We offer both UK and international shipping services.
Orders will be automatically matched with the most suitable logistics channel based on the delivery address.
- Domestic Shipping Time (Within the UK)
Orders within the UK typically arrive within 2–5 business days after shipment, depending on the delivery area and the logistics company’s arrangements.
During peak periods (such as holidays or promotional periods), delivery times may be slightly delayed.
- International Shipping Time
International orders generally arrive within 7–15 business days after shipment, depending on customs clearance and local logistics efficiency in the destination country.
Remote areas or special countries may require longer shipping times.
- Import/Export Standards and Customs Clearance Instructions
All international orders are subject to the import/export regulations and customs provisions of the relevant countries.
Customers must ensure the accuracy of the received information provided.
Import duties, VAT, or customs clearance fees may apply in some countries; these fees are borne by the recipient.
In case of delays due to customs inspections, we will do our best to assist, but we cannot completely control the clearance time.
We comply with all applicable UK and international trade compliance requirements for shipment.
- Logistics Partners
To ensure delivery efficiency and service quality, we cooperate with several international and local logistics service providers, including but not limited to:
Royal Mail
DHL Express
DPD UK
UPS
Hermes/Evri. The specific logistics carrier will be automatically assigned based on the order’s destination and mode of transport. - Order Processing Time
All orders are typically processed and shipped within 24–48 hours of payment confirmation.
Once processing is complete, customers will receive tracking information.
- Shipping Delays
Delays may occur in the following situations:
Inclement weather or natural disasters
Customs inspection or clearance delays
Peak holiday periods
Logistics company operational delays
We will do our best to assist customers in tracking their orders, but we are not liable for delays beyond our control.