Returns & Exchanges

This return and exchange policy applies to rnvhardware.uk (RNV HARDWARE LTD). We are committed to providing our customers with high-quality tools and hardware products and ensuring a safe and reliable shopping experience.

  1. Return Conditions
    To apply for a return, customers must meet the following conditions:
    The product is in unused and undamaged condition upon receipt.
    Retain the original packaging and all accessories.
    Submit the application within the specified return period.
    Provide valid order information.

If the product has quality issues or the wrong item was sent, we will prioritize processing return and exchange requests.

  1. Return Period
    Customers must submit a return request within 14 days of receiving the goods.

Applications submitted after this period may not be accepted unless there is a quality issue with the product.

  1. Non-Returnable/Non-Returnable/Non-Returnable Items
    Products that have been used or damaged by human error
    Damage or misuse due to personal reasons
    Orders past the return period
    Items not in original packaging or missing accessories
  2. Exchange Policy
    We offer exchange services for products with quality issues or damaged during shipping.

Exchanges will be arranged as soon as possible after confirming the issue, and an equivalent product will be resent.

  1. Refund Processing
    Orders meeting the refund criteria will be refunded after the return is approved.

Refunds will be returned to the original payment account; the arrival time depends on the processing speed of the payment platform or bank.

  1. Return Shipping Costs
    If the return is due to quality issues or incorrect delivery, we will bear the reasonable shipping costs.

If the return is due to personal reasons, the shipping costs are usually borne by the customer.

  1. Refund Not Received or Delayed

If the refund does not arrive within the expected time, please contact the payment institution or bank first.

If you still have questions, please contact us for assistance.

  1. Contact Us

If you need to apply for a return or exchange or have any related inquiries, please contact:
Company Name: RNV HARDWARE LTD
Address: 35 Corporation Street, Walsall, United Kingdom, WS1 4HH
Email: jesusgilbert518@hotmail.com
Phone: 44 7844131627